Where does guess online accept orders from?
We are able to accept orders within all 50 United States. Canadian customers, please visit:
How will I know if my order is confirmed?
If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you your order has shipped and contains your GUESS order tracking number.
Can I make changes to my online order?
Because we pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order. Please see our return policy for additional information.
When is my order shipped?
Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 8:00 p.m. EST) are typically processed and shipped within one business day. Once an order has processed, delivery time depends on the chosen shipping method.
How can I track the status of my order?
Your GUESS tracking number will be included in your shipment confirmation email. If you are registered at GUESS Online, simply Sign In with your Username and Password and go directly to the Order History section. Follow the link directly to the UPS site and enter your GUESS tracking number. NOTE: It may take up to 24 hours before your tracking information is available online.
What if I place an order and guess does'nt have the item in stock
While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email. Unfortunately, we are unable to accept back orders at this time.
How should I care for my guess products?
To fully enjoy your new GUESS products, make sure you read the item's label and follow the care instructions. Here are a few more tips for keeping your items looking their very best.
For Dark Denims: Add 1/2 cup of white vinegar to the water when you wash your jeans for the very first time. This helps to set the dark dye in the fabric. Always wash denim inside out, zipper up, to prevent excess wear and delay fading.
For Ribbed Knits: To maintain an item's original shape, wash it in cold water and dry flat. To shrink the item, wash in warm water and dry in hot air.
For Silk Screened Items: Wash items inside out, and lay flat to dry or dry using cool air. Use fabric softener to keep the items soft.
For Items Decorated With Rhinestones Or Glitter: Follow the same instructions for Silk Screened items.
Who do I contact with questions about my guess watch?
Please contact the GUESS watch manufacturer, Sequel International, directly by emailing them at email@example.com
You may also reach them by calling 1-800-248-3775 or sending a written inquiry to: